The goal of Z260 Classroom and Z260 Insider is to provide educational content that delivers real value and helps our students achieve meaningful results. We appreciate your trust in our courses and are committed to treating every customer fairly, honestly, and professionally.
Our Commitment to Students
We want every student to have a positive experience. If you have questions about your course, experience technical issues or believe you’ve made a purchase in error, please contact us directly before requesting a chargeback or disputing your payment. We are committed to resolving legitimate concerns quickly, fairly and professionally and in most cases we can reach a solution much faster through direct communication than through the chargeback process.
Refund Policy
Z260 Classroom courses are digital educational products. Access to course materials begins when the course is made available to the student, whether immediately upon purchase or on a scheduled release date, such as during a presale or launch period. Refund requests are evaluated based on the circumstances of each purchase, including whether course access has been granted and the extent to which course materials have been accessed or completed. We understand that every situation is unique and will make every reasonable effort to work with students who encounter legitimate issues.
If you believe you purchased a course in error or have concerns about your purchase, please contact us directly before initiating a payment dispute.
Chargeback Policy
By purchasing a Z260 Classroom course, you acknowledge and agree that:
- You are purchasing a digital educational product that provides immediate access upon successful payment.
- Course access begins immediately after purchase or after pre-launch period is complete.
- Your use of the course may be recorded for educational, administrative, and security purposes. This may include login history, lesson completion, assignment submissions, assessment results, and other activity related to your participation in the course.
If a chargeback or payment dispute is initiated after course access has been granted:
- Course access may be suspended immediately while the dispute is being reviewed.
- Documentation may be submitted to the payment processor or financial institution to verify delivery and use of the purchased product. This documentation may include purchase records, login history, lesson completion history, assignment submissions, assessment results, communications, and other relevant records demonstrating access to and participation in the course.
- Access suspended as the result of a payment dispute will remain suspended until the dispute has been resolved.
Chargebacks should not be used as an alternative to requesting customer support or discussing a refund. We are always happy to communicate directly and work toward a fair resolution whenever possible.
Protecting Our Students & Our Business
To protect both our students and our business from fraudulent transactions and unauthorized payment disputes, Motorwerks Companies maintains records of course activity associated with each enrollment. These records exist solely to administer the course, provide student support, improve the learning experience, and verify delivery of purchased digital content when necessary.
Contact Us
If you have any questions about your purchase, experience any technical issues, or need assistance with your course, please contact us directly before contacting your payment provider. We are committed to providing prompt, professional support and will always do our best to resolve legitimate concerns fairly.
Thank you for choosing Z260 Classroom. We sincerely appreciate your support and look forward to being part of your learning journey.